Dear Valued Customer,

Last week, the World Health Organisation declared COVID-19 a global pandemic. We want to assure you that Ava Group have a robust COVID-19 Pandemic Crisis Management Plan in place to protect the health and wellbeing of our employees, whilst ensuring that we continue to deliver a high-level of service to our customers.

We are currently on high-alert and the Ava Group management team is meeting regularly to ensure that we are able to react quickly in the event of a worsening situation and to ensure that all employees receive ongoing education and information on best hygiene practises. Utilising the information available from the World Health Organisation and the Federal Department of Health, we have already implemented the following measures:

  • All work-related international travel is restricted and requires CEO approval
  • All work-related interstate travel to be reviewed on a case by case basis
  • Employees that holiday overseas are required to self-quarantine for 14 days prior to returning to work
  • Where possible, employees have been encouraged to work from home using laptops with a secure connection to our network and mobile phones to remain in regular contact.

While the safety of our employees is paramount, we remain committed to proactively managing our production and delivery timelines to meet the ongoing needs of our customers. With manufacturing primarily based Australia, we are at least geographically isolated which may lessen the impact on our workforce. For now this threat remains low, but as the pandemic continues, the potential for product delay grows.

We will continue to monitor and respond to this evolving situation as needed, however during these uncertain times we encourage our customers to place the purchase orders for their important projects upon us as soon as possible to ensure timely fulfilment and delivery.

We trust that the this information provides reassurance that we are proactive in our approach to the safety of our employees and ensuring the capacity to deliver a high-level of ongoing service to our customers. We will continue to work closely with our suppliers and logistics operators to ensure any business disruptions are minimal.

If you have any further questions in relation to the Ava Group’s COVID-19 Pandemic Crisis Management Plan, please do not hesitate to contact me.

Yours Sincerely,

Scott Basham
Ava Group CEO